Terms and conditions VIP Bicycle Transport and Logistics
General
Please read these Terms and Conditions carefully before using VIP Transport Bicycle Transport and Logistics as your preferred logistics partner.
By accessing or using the service you agree to be bound by these terms and conditions. If you disagree with any part of the terms and conditions then you may not access the services
VIP Bicycle Transport and Logistics will not be liable for any action, damage, claim, theft, cost or expense that may arise directly or indirectly as a consequence of any act and/or omission on the part of the VIP Bicycle Transport and Logistics its employees and/or agents (including negligence and gross negligence, except to the extent impermissible in terms of the Consumer Protection Act).
In addition to what is set out above VIP Bicycle Transport and Logistics will not be liable for any claim and/or damages sustained as a consequence of any act or failure which is beyond the reasonable control of the VIP Bicycle Transport and Logistics, which shall include but not be limited to, war, strike, riot, crime, or an event described as an act of God such as storms, flooding, earthquake, etc.
Cancellation Policy
All cancellations received within a period of more than 15 days before the date of the specific race for which the booking was made, will be entitled to a voucher of the same value of which the voucher will be valid for twelve (12) months from date of races booked or alternatively we will refund 75% of the amount paid.
No voucher and / or refund will be made on any cancellations received within a period of less than 15 days before the date of the specific race for which the booking was made.
Any of the above mentioned rules will apply should an event be cancelled by the race organisers.
If the event should be postponed by the event and / race organizers, your bicycle transport will then be carried over to the next specific event.
VIP Bicycle Transport and Logistics may cancel the transportation of bicycles to the event up to 15 days before the date of the specific event and / or race. 100% will be refunded to you the customer without any liability cost to and VIP Bicycle Transport and Logistics
Ownership
Ownership of the Bicycle always stays with the owner of the bicycle, our customer, and never transfers to VIP Bicycle Transport and Logistics during hand-over , transportation and handling of the bicycle / bicycles or to any other party.
VIP Bicycle Transport and Logistics retains ownership of all material used in order to transport the Bicycle, such as the Trailer / trailers towing vehicle / vehicles, strapping material and identification tags.
Insurance Policy
It is you, our mutual and valued customer / clients responsibility to obtain sufficient insurance cover for your bike while left in the custody of VIP Bicycle Transport and Logistics.
VIP Bicycle Transport and Logistics is not in anyway involved with insurance cover for their customer / clients bicycle / bicycles.
Personal information (POPIA Act)
Through the act of booking a bike for transportation with VIP Bicycle Transport and Logistics , either via EFT or via credit card, the cyclist gives express permission for VIP Bicycle Transport and Logistics to make use of the personal information obtained in order to contact the cyclist with regards to future races and/or promotions offered by VIP Bicycle Transport and Logistics.
The cyclist also gives express permission for VIP Bicycle Transport and Logistics to make use of the cyclists’ personal information in order to further future business opportunities and database interests.
Once you have booked your bicycle with us, it’s VERY IMPORTANT note the following:
Please save my number, Barend van Heerden 0825715557 on your phone contact list. We will create a Whatsup group specifically for each of the relevant events to share locations and important information pertaining to the event. Please note that this Whatsup group will only allow admins to post relevant information. You will need to contact me directly should you require more information.
To collect your bike, you must please show us your ID or license and sign the register in order for us to hand over the bicycle / bicycles
Please hand your bike in as soon as possible after the race in order for us the ensure your bike is securely loaded in order for us to start the journey back as soon as possible.
Please note that we do not have any insurance whatsoever on any of the bikes. Please insure your bike properly and inform your insurance company about your bicycle being transported and handled by logistics company.
N.B no refund policy or change of ownership for Black Friday specials.